Customer service

Frequently Asked Questions

How can I search for an item?
At the top center of the website, you will find the "Search" function. Here, you can enter the article number or description to search our assortment. You can narrow down the results using the filters on the left side of the page. You can also use the product menu.

How can I order a product?
You can order a product by clicking the "Add to Cart" button on the product page. The item will then be placed in your shopping cart. You can continue shopping by clicking "Continue Shopping" or proceed to checkout by clicking "Checkout."

How do I know which products are in my cart?
In the top right corner of your screen, you will see an overview of the number of items in your cart. Clicking "Cart" will take you directly to your cart's contents.

Can I modify or cancel my order after placing it?
You can modify or cancel a placed order by contacting us by phone on the day of ordering. CC Nederland B.V. will adjust and reconfirm your order.

Do I need to create an account to place an order?
No, you can place an order without creating an account. If you wish to create an account, check the box for "Create an account for your next visit." With an account, you can order quickly and easily. The webshop registers you as a customer, so you won’t need to re-enter your details on your next visit.

How do I know if my order has been received correctly?
When you place an order online, you will receive an order confirmation via email with an overview of your order.

Ordering

Orders can be placed via the webshop, by email at info@ccned.nl, or by phone at +31 79 820 0020. After placing your order, you will receive an order confirmation by email.

Payment Methods

For items ordered via the webshop, the following payment options are available:

Multisafepay: iDEAL
Multisafepay: Mastercard
Multisafepay: MisterCash
On account (after credit approval)

Shipping & Delivery

CC Nederland B.V. strives to deliver orders placed before 3:00 PM on the next business day. We work with various carriers, including Transmission, UPS, or DHL, depending on your order. If your package arrives damaged, please report it immediately to the carrier and CC Nederland B.V. upon receipt.

Return Procedure

You can return an item if it was ordered or delivered incorrectly or if it does not function. Specially ordered items can only be returned after consultation. In both cases, you must first complete and submit the return form.

Return shipments must meet the following conditions:

CC Nederland B.V. has approved the return based on the submitted return form.
The items are in their original packaging without markings.
The items are unused and undamaged.
The items are properly repackaged.
The items must be returned within 30 days of delivery.

Privacy Statement

This privacy statement describes how CC Nederland B.V. uses and protects your information when you visit our website. We take all necessary measures to protect your privacy. If we ask you to provide identifiable information, rest assured it will only be used in accordance with this statement. We may update this policy periodically, so we recommend checking this page occasionally.

What information do we collect?
We may collect:

First, last, and company names
Contact details, including email
Demographic information (e.g., postal code, preferences)
Other relevant data for customer research/offers

Sources of your data:

Our sales team (from conversations, orders, quotes, emails, etc.)
Information provided when creating an account (online or on paper)
Events (e.g., trade shows, conferences)

How we use your data:

To communicate via email/phone
Securely stored and processed per cybersecurity guidelines
Shared only with trusted third parties (e.g., delivery companies, marketing platforms)
To personalize the website based on your interests

Security:
We implement physical, electronic, and organizational measures to protect your data.

Cookies:

Analytics cookies: Track anonymous website visits.
Service cookies: Improve efficiency (e.g., login details, cart items).
Remarketing cookies: Show relevant ads for up to 540 days.
You can disable cookies, but this may limit website functionality.

Links to other websites:
We are not responsible for external sites' privacy practices.

Managing your personal data:
You can withdraw marketing consent by emailing info@ccned.nl. You have the right to access, correct, or delete your data. Requests can be sent to:
Facetlaan 4, 2665 NR Bleiswijk | T: +31 79 820 0020 | E: info@ccned.nl

Terms & Conditions

of the private limited liability company CC Nederland B.V. (registered at the Dutch Chamber of Commerce under no. 27360813).

Article 1. Applicability of General Terms

1.1. These terms apply to all offers, acceptances, agreements, and distance contracts with CC.
1.2. Deviations require written agreement by an authorized CC representative.
1.3. The customer agrees to these terms for future transactions.
1.4. The customer’s terms are excluded unless agreed otherwise in writing.
1.5. Invalid provisions do not affect the remaining terms.
1.6. CC may unilaterally amend these terms, with changes effective upon notification.

Article 2. Offers

2.1. All offers are non-binding unless stated otherwise.
2.2. CC is not bound by offers with obvious errors.
2.3. Offers are valid for 2 weeks from the date issued.
2.4. Orders must include clear product/service descriptions.
2.5. CC relies on the accuracy of customer-provided data.
2.6. CC may revoke an accepted offer within 2 business days.

Article 3. Agreement Formation & Amendments

3.1. An agreement is formed upon:

Customer acceptance of an offer
CC’s written confirmation
CC’s execution of the order (unless objected to the same day).
3.2. Only authorized CC representatives can modify agreements.

Article 4. Call-Off Orders

4.1. Call-off orders allow the buyer to determine the delivery time.
4.2. Delivery occurs within 15 business days of written request.
4.3. Late call-offs grant an 8-day grace period after written notice.
4.4. Non-call-off extends the delivery period by 15 business days.
4.5. CC may store unclaimed goods at the customer’s expense.

Article 5. Force Majeure

5.1. CC may suspend obligations during force majeure.
5.2. CC may terminate the agreement without liability if force majeure persists.
5.3. Partially fulfilled orders may be invoiced separately.
5.4. Force majeure includes: government actions, extreme weather, strikes, supply chain disruptions, etc.

Article 6. Liability

6.1. CC is only liable for direct damages due to its breach.
6.2. Liability is capped at:

The invoice value of the order
The insurance payout amount.
6.3. The customer indemnifies CC against third-party claims.

Article 7. Intellectual Property & Confidentiality

7.1. All designs, calculations, and documents remain CC’s property.
7.2. Unused materials must be returned within 14 days upon request.
7.3. The customer must protect CC’s confidential information.

Article 8. Retention of Title

8.1. Goods remain CC’s property until full payment.
8.2. The customer may not encumber or resell reserved goods.
8.3. CC may reclaim goods if the customer defaults.

Article 9. Suspension & Termination

9.1. CC may terminate/suspend the agreement if:

The customer defaults
Bankruptcy/insolvency occurs
Security is not provided.
9.2. All claims become immediately due upon termination.

Article 10. Prices

10.1. Prices are based on CC’s rates or mutual agreement.
10.2. Prices exclude VAT, shipping, and other taxes unless stated.
10.3. Price increases due to cost changes may be passed on within 3 months. The customer may cancel within 14 days of notice.

Article 11. Delivery

11.1. Risk transfers when goods leave CC’s warehouse.
11.2. Custom/non-stock items are delivered to a pickup location.
11.3. Delivery times are estimates, not strict deadlines.
11.4. The customer must notify CC in writing before claiming breach.

Article 12. Packaging

12.1. Packaging follows industry standards unless agreed otherwise.

Article 13. Complaints

13.1. Visible defects must be reported within 48 hours of discovery.
13.2. Hidden defects must be reported within 2 months.
13.3. Unreported defects imply acceptance of goods.
13.4. Invoice disputes must be raised within 14 days.
13.5. Complaints do not suspend payment obligations.
13.6. CC may inspect returns; unjustified claims incur costs.
13.7. Valid complaints result in repair, replacement, or compensation.

Article 14. Warranty

14.1. Products are guaranteed for 12 months unless stated otherwise.
14.2. Repairs/replacements do not extend the warranty period.
14.3. No warranty covers:

Unreported defects
Unauthorized modifications
Misuse/normal wear and tear.
14.4. The customer must contact CC for warranty claims.

Article 15. Payment

15.1. CC may request:

Advance payment
Installments
Full payment upon delivery.
15.2. Partial deliveries are invoiced separately.
15.3. Payment is due within 30 days of invoice. Late payments incur 1.5% monthly interest (min. €150).
15.4. Collection costs: 15% of the outstanding amount (min. €150).
15.5. No set-off/suspension of payment is allowed.
15.6. Payments are applied first to interest/costs, then oldest invoices.
15.7. CC may demand security for payment.
15.8. EU customers must provide a VAT ID for intra-community supply.
15.9. Full payment is immediately due if:
A deadline is missed
Bankruptcy/insolvency occurs.

Article 16. Specific Liability Exclusions

CC is not liable for:

Customer non-compliance
Incorrect customer-provided data
Third-party work/products
Minor technical deviations (<10%)
Unfollowed advice
Industry-accepted material variations
Catalog/website errors
Defects reported >30 days after delivery.

Article 17. Intellectual Property Rights

17.1. All IP rights (patents, trademarks, copyrights, etc.) belong to CC.
17.2. No IP rights are transferred to the customer.

Article 18. Governing Law & Jurisdiction

18.1. Dutch law applies.
18.2. The Vienna Sales Convention is excluded.
18.3. Disputes are settled in The Hague Court, unless mandatory law dictates otherwise.

Download the General Terms & Conditions here.